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Live ChatThe Secret Password for Customer Service
By: Kyle Reddoch at The Everyday Web Expert
Submitted on Fri, May 22nd, 2009 5:18 am
I want to share with you some great information that I found out purely by accident. I believe it can also save and create jobs in America while giving people better customer service.So how many times have you called a companies service phone line and found that the rep. can barely speak English? Once with a major credit card company it was so bad I demanded to speak with someone who spoke English. Right at that moment I broke the code, the secret password for customer service.
Come to find out that every American company using overseas operators must transfer you to an American rep. by saying…” I want to speak to a representative in America “…(Don’t take no for an answer on this)
This was confirmed by the American rep. that they must transfer you after that request. I’ve tried it on a half a dozen major companies including cable, bank, phone and mortgage companies. It works every time and I actually get my issues taken care of.
Try to remember this every time you have to talk with a customer service representative that you cannot understand!
As a side note, to help save even more jobs…don’t use the automated check out lanes they are pushing at the big stores. Once again I found out that if we use those check outs rather than cashiers, people lose their jobs too. I’ve refused to use the automated check outs and have had two cashiers already thank me for help saving their job.
About the Author
Kyle Reddoch is the Owner of The Everyday Web Expert, a full service web design firm located in Amarillo, TX. He is also a featured writer on many blogs. He loves every minute of his life with his wonderful wife and two kids at their home in Amarillo.
