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Boston Interactive
3 out of 10 stars - based on 1 reviews

Boston Interactive

Boston Interactive

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Boston Interactive Reviews

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Good Graphics, But TERRIBLE Service!
By J. Miller
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3 out of 10 Stars

I worked with Boston Interactive on a major website production a couple years ago. We hired this company because they offered a competitive bid. Early on in the process, we were disappointed with the project management in the firm. Our representative was a poor listener and a poor communicator. We held on, however, because the graphic design was excellent -- we were also tied in because we made the mistake of opting into their proprietary CMS offering, which they call SmartWebs. (PLEASE NOTE: NEVER handcuff yourself by using a developer's own CMS; use an open-market or open-source solution instead so you can fire them if need be -- we learned this the hard way!) Though it was good, the graphic design was not enough to keep us satisfied. When it came to the actual development of the site, our project was months behind schedule, the costs crept up, and the project management floundered. After an entire year of developing what would have taken other firms half the time, Boston Interactive quickly moved us into a maintenance phase. This was rouse, however, because they have only a couple developers and too many clients. As such, the bugs and broken features of our site remained for another year while they dragged their feet and made excuses. Boston Interactive does not provide actual maintenance services -- at least, not in any reasonable amount of time -- they just sell the maintenance agreement in order to steal additional money. I have worked with six different major design companies in my time, and this was BY FAR the absolute worst. If we hadn't made the mistake of opting into their proprietary CMS offering, we would have fired them a LOOOOOONG time ago. Seriously. Stay away from Boston Interactive.


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