Roland Munoz Resume

Contact Roland Munoz

Information you submit must meet our quality guidelines

Your Name


Your Email Address


Phone Number


Message




Enter the verification code above

View Resume

Rolando Munoz
________________________________________
5631 Knighthurst Way, Davie, FL 33331, rmunoz@consultant.com

Summary

Over 10 years experience specializing in Sales and Internet Sales, Account Management and Business Development. Proven ability to identify and capture opportunities, expand sales and increase revenue in highly competitive industries. Consistently exceeded sales goals, ranked in the top 5. Build and retain strong relationships resulting in new and increased revenues. Demonstrated record of persuasive communication and assertive negotiation with strong abilities to close the deal. In charge of new hires for Customer Service and Sales departments. Ability to influence, motivate and lead people - staff, prospects, customers - through effective communication and personal interaction skills.
Areas of Expertise

Marketing and Sales: Successfully developed and implemented strategies to expand business and increase account penetration. Prospected for new business opportunities leveraging existing client base. Implemented consultative sales process; instilled good faith image in client relationships.

Customer Service: Exceeded client expectations for service by consistently providing follow-through on promises and maintaining professional, ethical standards. Achieved exceptionally high retention rate through decisive problem solving and the ability to assess and resolve client concerns.

Employment History

Feragui Inc. 2004 to 2006
Sales Executive
Contact car dealerships in person and over the phone (telemarketing) offering to advertise in our magazine and website. Meeting with managers or VP level executives to proposed and explain our product. Assist in post car listings on Ebay.

Interland Inc., Miami, Fl 2002 to 2004
Senior Sales Executive
With clients worldwide, responsibilities included call on daily basis existing customers and generate new leads; track all sales in Goldmine; provide professional consultation when discussing Interland products and services; follow-up with internet leads. Maintain closed communication with customers regarding special promotions and new products. Demonstrate leadership and selling skills by consistently attainment monthly sales quotas.
• Increased sales from $130,000 to $350,000+ per month.
• Awarded Circle of Excellence plaque.
• Awarded for exceeding quota 6 month consecutively.

Dialtone Internet, Ft. Lauderdale, Fl 1998 to 2002
Sales Manager
Researched market opportunities and developed account relationships. Managed and supervised 7 sales staff including a telemarketing person. Supervised and maintained updated training for all employees.
Worked closely with marketing in developing monthly product promotions.
• Increased client base from 5 to 5000 plus increasing company revenue from 800K to 3.5M.
• Instituted sales quotas and goals.
• Established weekly employee meetings and trainings.
• Provided superior customer relations with proven ability to diffuse angry customers and accurately assess customer needs.
• Managed day-to-day sales operations.

RM Computer Systems Inc., Hollywood, Fl 1996 to 1998
Founder & CEO
Oversee all aspects of the business; make contacts with international distributors to expand market share; organize and maintain inventory supplies in good levels. Built exceptional reputation and loyal client base resulting in repeat and referral business of over 80%. Installation of office networks, fully assembled computer systems and troubleshoot and repairs as well as.

Goldline Laboratories Inc., Ft. Lauderdale, Fl 1993 to 1996
Sales Executive
Plan and implement professional sales calls to key, assigned healthcare providers in order to influence and generate sales for Goldline Laboratories products including their OTC (over-the-counter) line. Make targeted sales calls on retail pharmacies to ensure product stocking and to introduce new products.

Education
Jose Remon Cantera, Panama City, Panama 1985
H.S. Diploma

INTEC, Panama City, Panama 1986
Certificate, Computer Operator
Successfully completed course in computer operator.
INTEC, Panama City, Panama 1987
Certificate, Computer Programmer
Successfully completed all coursework and training requirements in computer programmer.

Pursued degree in Computer Science with Business Option
Panama Canal College - Panama
Completed Coursework: Database Management, Statistics, Business, Accounting and Economics.

Workshops and Seminars
1990 – CareerTrack’s Continuing Education Seminar.
2001 – Creative Leadership Workshop for Managers, Supervisors and Team Leaders.


Additional Skills
• Familiar with various computer software & applications, including Microsoft Office, E-Mail, Internet, Goldmine, ACT and various operating systems.

• Fluent in writing and speaking Spanish and English.